fjok Privacy
Policy

1 Data We Collect

fjok collects personal data from you in several ways: directly when you register an account or interact with our platform, automatically as you navigate and use our services, and from third parties where permitted for identity and payment verification purposes. The categories of personal data we collect include the following:

1.1 Registration & Account Data

When you create a fjok account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, residential address, email address, and mobile phone number. This data is required to open and maintain your fjok player account and to complete our Know Your Customer (KYC) identity verification obligations.

1.2 Identity Verification Documents

As part of our KYC compliance programme, fjok may request and collect copies of identity documents you submit for verification purposes. These may include a government-issued national identity card, passport, proof of address (such as a utility bill or bank statement), and proof of payment method ownership (such as a screenshot showing your bKash or Nagad mobile number). These documents are processed solely for the purpose of verifying your identity and are handled with the highest level of confidentiality.

1.3 Financial Transaction Data

fjok records all financial transactions conducted through your account, including deposit amounts, withdrawal requests, transaction timestamps, and the payment methods used. Payment method details captured include mobile wallet identifiers (bKash, Nagad, Rocket, Upay), bank account references, and masked card numbers where Visa or Mastercard payments are used. Full card numbers are never stored by fjok — card payment processing is handled exclusively by our PCI-DSS compliant payment processing partners.

1.4 Gaming & Betting Activity Data

fjok automatically records your gameplay and betting activity on the platform. This includes game sessions played, bet amounts, bet outcomes, sports betting markets accessed, bonus offers claimed, and wagering activity. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance purposes.

1.5 Technical & Device Data

When you access the fjok platform, our systems automatically collect certain technical information about your device and browsing session. This includes your IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited, and referring URL. This data helps us maintain platform security, detect fraudulent access, and improve the user experience for players across Dhaka, Chittagong, Sylhet, Khulna, and all regions of Bangladesh.

1.6 Communications Data

fjok retains records of all communications between you and our support team, including live chat transcripts, email correspondence, and any information you provide when submitting a query, complaint, or dispute. This data is retained for quality assurance, staff training, dispute resolution, and regulatory record-keeping purposes.

1.7 Summary of Data Categories

Data Category	Examples	Primary Purpose
Identity Data	Name, date of birth, NID, passport	KYC verification, account management
Contact Data	Email address, mobile number, address	Account communication, support
Financial Data	bKash/Nagad number, transaction history	Payment processing, AML compliance
Gaming Activity	Bets placed, games played, bonuses used	Account records, responsible gaming
Technical Data	IP address, device type, browser	Security, fraud detection
Communications	Support chat logs, emails	Dispute resolution, quality assurance

2 How We Use Your Data

fjok processes your personal data only for specific, legitimate purposes that are necessary for the operation of our platform and the fulfilment of our obligations to you as a registered player. We do not use your personal data for any purpose that is incompatible with those described in this Policy.

2.1 Account Administration

We use your registration data to create and maintain your fjok account, process your login requests, reset passwords, and manage your account settings. This processing is necessary for the performance of the contractual agreement between you and fjok as set out in our Terms & Conditions.

2.2 Identity Verification & KYC Compliance

fjok is committed to operating a responsible and compliant platform. We process your identity documents and personal data to verify that you meet our eligibility requirements (including the 18+ age restriction), to confirm the legitimacy of your payment methods, and to fulfil our anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. This processing is required by law and forms a non-negotiable condition of maintaining a fjok account.

2.3 Payment Processing

Your financial transaction data is processed to execute deposit and withdrawal transactions, reconcile account balances, and investigate any disputed transactions. This includes sharing relevant transaction reference data with payment partners such as bKash, Nagad, Rocket, Upay, and banking institutions as necessary to complete the requested transaction.

2.4 Responsible Gaming Monitoring

fjok uses your gaming activity data to monitor for signs of problematic gambling behaviour, enforce deposit limits and self-exclusion instructions, and proactively reach out to players who may benefit from responsible gaming support. This processing reflects fjok's genuine commitment to player welfare and is carried out in the interests of protecting our players' health and financial wellbeing.

2.5 Marketing Communications

Where you have given your explicit consent during the registration process, fjok may send you promotional communications about new games, deposit bonuses, cricket betting promotions (including BPL, IPL, and T20 World Cup offers), seasonal campaigns (Eid, Pohela Boishakh), and other platform news. You may withdraw your consent to marketing communications at any time by contacting [email protected] or using the unsubscribe option in any marketing email. Withdrawing marketing consent does not affect your ability to continue using the fjok platform.

2.6 Platform Security & Fraud Prevention

Technical and device data, combined with your account activity, is analysed by fjok's security systems to detect and prevent unauthorised access, account takeovers, fraudulent deposit and withdrawal activity, bonus abuse, and other security threats. This processing is in fjok's legitimate interest to maintain a secure platform for all players.

3 Data Sharing & Third Parties

fjok does not sell or disclose your personal data to third parties for their own commercial use. We share personal data only in the limited, specific circumstances described below, and only to the extent necessary for each stated purpose.

3.1 Payment Service Providers

To process deposits and withdrawals, fjok shares the minimum necessary transaction data with our payment partners, including mobile financial service providers (bKash, Nagad, Rocket, Upay), banking institutions (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and international card networks (Visa, Mastercard). These providers process your data under their own privacy policies and are independently responsible for the security of data within their systems.

3.2 Game Content Providers

The games available on fjok are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session data (such as a unique session token and game result records) as necessary to deliver game content and record outcomes. They do not receive your full personal profile or financial data.

3.3 Identity Verification Partners

fjok may use third-party KYC technology providers to assist with document verification and identity checking processes. These providers process your submitted documents on fjok's behalf and under fjok's instructions, acting as data processors rather than independent data controllers.

3.4 Legal & Regulatory Disclosure

fjok may disclose your personal data to law enforcement agencies, financial intelligence units, or regulatory authorities where we are required to do so by applicable law, court order, or regulatory instruction. Such disclosures are made only to the extent required and are documented in accordance with our internal compliance procedures.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of fjok's business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the successor entity prior to your data being transferred, and you will retain the right to request deletion of your data if you do not wish it to be transferred.

4 Cookies & Tracking Technologies

The fjok platform uses cookies and similar tracking technologies to ensure the proper functioning of the website, to remember your preferences between sessions, to maintain your logged-in status, and to collect anonymised analytics data that helps us improve the platform experience for all users.

4.1 Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary for the fjok platform to function. They enable core features such as session management, login authentication, and shopping cart functionality for the deposit flow. Without these cookies, the platform cannot operate correctly and they cannot be disabled.
• Analytics Cookies: fjok uses anonymised analytics tools to understand how players navigate the platform, which game categories are most popular, and where users encounter friction in the registration or deposit journey. This data is collected in aggregate form and does not identify individual players.
• Preference Cookies: These cookies remember your platform preferences, such as your most recently visited game categories, so that the platform can provide a more personalised experience on your next visit.
• Security Cookies: Short-lived security cookies help fjok detect and mitigate security threats such as cross-site request forgery (CSRF) attempts and session hijacking. These are essential for maintaining account security.

4.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse some or all cookies, delete existing cookies, or receive a notification before a cookie is set. Please note that disabling essential cookies will prevent you from being able to log in to your fjok account and use core platform features. Instructions for managing cookies in popular browsers are available through your browser's help documentation.

5 Data Retention Policy

fjok retains your personal data for only as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention principles govern how long different categories of your data are kept:

• Active Account Data: Personal data associated with an active fjok account is retained for the duration of the account's existence and for a period of five (5) years following permanent account closure, in order to satisfy anti-money laundering record-keeping requirements and to resolve any post-closure disputes.
• KYC & Identity Documents: Copies of identity verification documents are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later, in accordance with applicable AML compliance requirements.
• Financial Transaction Records: Complete records of all financial transactions are retained for a minimum of five (5) years following the date of the transaction, in accordance with financial record-keeping obligations.
• Support Communications: Live chat transcripts and email correspondence with the fjok support team are retained for a period of two (2) years from the date of the communication, unless a longer retention period is required in connection with an ongoing dispute or investigation.
• Marketing Consent Records: Records of your marketing consent (or withdrawal of consent) are retained for the full duration of your account and for five (5) years following account closure, to demonstrate compliance with consent requirements.
• Technical & Log Data: Server log files and technical access records are retained for a period of twelve (12) months, after which they are automatically purged unless required in connection with a security investigation.

Upon expiry of the applicable retention period, fjok will securely delete or anonymise your personal data so that it can no longer be associated with your identity.

6 Data Security Measures

fjok takes the security of your personal data seriously and implements a comprehensive set of technical and organisational security measures designed to protect your information against unauthorised access, disclosure, alteration, and destruction.

6.1 Technical Security Controls

All data transmitted between your device and the fjok platform is encrypted using 256-bit SSL (Secure Sockets Layer) technology. The padlock icon visible in your browser address bar when visiting https://fjok.app confirms that your connection is secure. Data stored on fjok's servers is encrypted at rest using industry-standard encryption protocols. Access to personal data within fjok's internal systems is restricted on a strict need-to-know basis using role-based access controls.

6.2 Operational Security Practices

fjok conducts regular internal security reviews and vulnerability assessments of our platform infrastructure. All fjok staff and contractors who have access to personal data are subject to confidentiality obligations and receive data protection training appropriate to their role. Third-party service providers with access to personal data are vetted for their security practices and are required to maintain security standards consistent with those described in this Policy.

6.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, fjok will take immediate steps to contain the breach, assess its scope and impact, and notify affected players without undue delay. fjok maintains a documented incident response procedure to ensure that any breach is handled promptly, professionally, and in a manner that minimises harm to affected individuals.

7 Your Privacy Rights

fjok respects your right to control your personal data. Depending on the circumstances of your data processing, you may have the following rights in relation to the personal data fjok holds about you:

7.1 Right of Access

You have the right to request a copy of the personal data that fjok holds about you. Upon receipt of a valid access request, fjok will provide you with a summary of the personal data we hold, the purposes for which it is processed, and the categories of recipients with whom it has been shared, within 30 days of your request.

7.2 Right to Rectification

If any personal data fjok holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details (such as your contact email or address) directly through your fjok account settings. For corrections to identity documents or other sensitive data, please contact [email protected] with the relevant updated information.

7.3 Right to Erasure

You may request that fjok delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. Please note that fjok may be unable to delete certain data where retention is required by legal obligation (for example, AML record-keeping requirements mandate a minimum five-year retention period for transaction records).

7.4 Right to Restrict Processing

You have the right to request that fjok restricts its processing of your personal data in certain circumstances, such as while the accuracy of data is being contested or where you have objected to processing pending verification of whether fjok's legitimate grounds override your interests.

7.5 Right to Object

You have the right to object to fjok's processing of your personal data where that processing is based on our legitimate interests. You also have the right to object to processing of your data for direct marketing purposes at any time, with immediate effect. To exercise this right, contact [email protected].

7.6 Exercising Your Rights

To exercise any of the rights described in this section, please submit a written request to the fjok privacy team at [email protected]. Please include your full name, registered email address, and a clear description of the right you wish to exercise. fjok will respond to all valid privacy rights requests within 30 days of receipt. In complex cases, fjok may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

8 Contact & Policy Updates

fjok is committed to being transparent about how your personal data is handled and to keeping this Privacy Policy accurate and up to date. This section explains how to contact us with privacy-related enquiries and how we will communicate changes to this Policy.

8.1 Privacy Contact

If you have any questions about this Privacy Policy, wish to exercise your data rights, need to report a privacy concern, or want to withdraw your consent to marketing communications, please contact the fjok privacy team directly. Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

Privacy and data enquiries: [email protected]

8.2 Policy Updates

fjok reviews this Privacy Policy periodically and will update it when necessary to reflect changes in our data processing practices, changes in applicable law, or in response to feedback from players. When material changes are made to this Policy, we will notify registered players by email to the address on their account and will update the "Last Updated" date displayed at the top of this page. For minor, non-material clarifications, the Policy will be updated without individual player notification, though the updated date will always reflect the most recent revision.

We encourage you to review this Privacy Policy periodically. Continued use of the fjok platform following the publication of any updated Policy constitutes your acknowledgement of the changes. The version of this Policy that is in effect at the time of any data processing event is the version that governs that event.