Responsible
Gaming at fjok
fjok is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming programme gives you the tools, information, and support you need to stay in control and play within your means.
1 Our Commitment to Safe Play
Responsible gaming sits at the very core of how fjok operates. We recognise that while the vast majority of our players enjoy cricket betting, slots, and casino games purely as entertainment, a small number of individuals may develop patterns of play that cause harm. Our responsibility is to identify those situations early and to provide meaningful, practical support.
fjok's responsible gaming framework is built on four pillars: prevention through clear information and age verification, early intervention through real-time monitoring of player activity, player empowerment through self-management tools, and ongoing support through our dedicated customer care team. These four pillars work together to create a safer environment for everyone on the platform.
We continually review and improve our responsible gaming programme. Our support team receives regular training to identify signs of problematic gambling and to respond with empathy, without judgment. Every player who contacts fjok about gambling concerns will be treated with complete confidentiality and respect.
Gambling should always be a leisure activity conducted with money you can comfortably afford to lose. It should never be used as a method of generating income, recovering financial losses, or escaping from personal difficulties.
2 18+ Age Restriction Policy
fjok operates a strict 18+ age policy. Gambling is legal only for adults aged 18 years and above. This is a non-negotiable requirement, and fjok takes all reasonable steps to prevent underage individuals from accessing its platform.
2.1 Age Verification at Registration
All players are required to confirm that they are 18 years of age or older at the time of registration. By creating a fjok account, you provide a binding declaration that you meet this age requirement. Additionally, fjok's KYC (Know Your Customer) process requires players to submit a valid government-issued identity document — such as a National Identity Card or passport — that confirms both identity and date of birth before withdrawals or certain platform features are enabled.
2.2 Parental Controls
If you share a device with a family member under the age of 18, we strongly recommend using parental control tools to restrict access to online gaming and betting websites. Several free and paid parental control solutions are available for both mobile and desktop devices. fjok recommends keeping your account credentials private and logging out of your fjok session whenever you are not actively using the platform.
2.3 Reporting Underage Access
If you have reason to believe that a person under the age of 18 has accessed or is currently using the fjok platform, please contact our support team immediately at [email protected]. fjok takes all such reports seriously and will investigate promptly. The safety of young people is a top priority.
3 Recognising Problem Gambling
Problem gambling — sometimes called gambling disorder — is a pattern of behaviour in which gambling begins to cause significant harm to a person's financial situation, relationships, mental health, or daily functioning. It can develop gradually and is not always obvious in its early stages. Recognising the warning signs is the first and most important step toward getting help.
3.1 Common Warning Signs
The following behaviours may indicate that gambling is becoming a problem rather than a leisure activity:
- Spending more money on gambling than you originally intended or can afford
- Borrowing money from family members, friends, or financial institutions to fund gambling
- Gambling to recover money that you have already lost ("chasing losses")
- Feeling anxious, irritable, or restless when you try to reduce or stop gambling
- Gambling as a way to cope with stress, anxiety, boredom, or difficult emotions
- Neglecting work, study, family responsibilities, or personal health because of time spent gambling
- Lying to family members or friends about how much time or money you spend gambling
- Continuing to gamble even after it has caused serious financial or relationship problems
- Feeling a persistent need to gamble with increasingly large amounts to achieve the same level of excitement
- Unsuccessful attempts to cut back or stop gambling despite wanting to do so
3.2 Self-Assessment Checklist
The following questions are designed to help you reflect honestly on your gambling behaviour. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or seek professional guidance.
Honest Self-Assessment — Answer Yes or No
Do you regularly spend more money gambling than you planned at the start of a session?
Have you ever borrowed money or sold belongings to fund your gambling activity?
Do you find yourself thinking about gambling frequently when you are not playing?
Have you tried to cut back or stop gambling and found it difficult or impossible?
Has gambling ever caused arguments, tension, or distance in your personal relationships?
Do you gamble to escape problems, negative emotions, or feelings of depression or anxiety?
Have you ever hidden the extent of your gambling from family members or close friends?
Do you feel you need to gamble with increasingly larger amounts to feel the same level of excitement?
There is no shame in recognising a problem. Problem gambling is a recognised health condition, not a personal failing. Help is available, and recovery is entirely possible with the right support. fjok is here to assist you in taking the first step.
4 Deposit Limits & Spending Controls
One of the most effective tools for maintaining control over your gambling expenditure is setting a deposit limit on your fjok account. fjok offers daily, weekly, and monthly deposit limits that you can configure according to your personal financial circumstances. These limits place a firm cap on the total amount you can deposit into your account over the chosen period, regardless of which payment method you use.
4.1 How Deposit Limits Work
You can set a deposit limit by contacting the fjok support team at [email protected] and specifying the limit amount (in BDT) and the applicable time period (daily, weekly, or monthly). Once a deposit limit is in place, any deposit attempt that would cause your total deposits for the period to exceed the set limit will be declined automatically. This applies to all payment methods on your account, including bKash, Nagad, Rocket, Upay, and bank transfers.
4.2 Increasing and Decreasing Limits
Reducing your deposit limit takes effect immediately upon confirmation. Increasing a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider whether increasing your limit is genuinely the right decision for your circumstances. fjok may also request a responsible gaming review before approving a significant increase to any deposit limit.
4.3 Reality Checks
fjok's platform includes optional reality check notifications that alert you after you have been in an active gaming session for a pre-set period of time. These notifications display a summary of your current session, including the total time played and your net position for that session. Reality checks are a simple but powerful way to maintain awareness of how long you have been playing and to make a conscious, informed decision about whether to continue.
Setting a firm deposit limit is the single most reliable way to ensure that your gambling spending stays within a budget you can genuinely afford. fjok strongly recommends that all players set a deposit limit at the time of registration rather than waiting until a problem arises.
5 Time-Out & Cool-Off Features
Sometimes you may feel that you need a short break from gambling without committing to a full self-exclusion. fjok's time-out feature allows you to pause your account for a defined period — giving you breathing room to reassess your relationship with gambling and return only when you feel ready.
5.1 Short-Term Time-Out
A time-out suspension locks your fjok account for a period of your choosing: 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, you will be unable to log in, place bets, play games, or make deposits. Any existing open bets placed before the time-out was activated will be settled normally according to the outcome of the relevant event. To activate a time-out on your account, contact our support team at [email protected] and state the desired duration clearly.
5.2 Extended Cool-Off Period
If you need a longer break, fjok offers extended cool-off periods of up to six months. An extended cool-off functions identically to a short-term time-out but for a significantly longer duration, allowing you more time to focus on other areas of your life. Cool-off periods can be activated immediately upon request and cannot be shortened once in place. To extend or renew a cool-off period, contact [email protected] before your current cool-off expires.
5.3 Session Time Limits
In addition to deposit limits and time-out features, fjok allows you to set a maximum session duration for your gaming activity. Once your session reaches the configured time limit, you will be automatically logged out of the platform. This feature is particularly useful for players who find it easy to lose track of time during extended gaming sessions. To configure a session time limit on your account, contact the fjok support team.
Time-out and cool-off features are activated manually upon request. If you feel you need an immediate break from gambling, contact [email protected] right away — our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6), and will action your request as a matter of urgency.
6 Self-Exclusion Programme
Self-exclusion is the most comprehensive account restriction tool available at fjok. It is designed for players who have recognised that gambling has become a problem and who wish to close their access to the fjok platform entirely for an extended period. fjok takes self-exclusion requests with the utmost seriousness and processes them as a matter of priority.
6.1 How to Self-Exclude
To initiate self-exclusion, contact the fjok responsible gaming team at [email protected] with the subject line "Self-Exclusion Request". Please include your registered account email address and your preferred exclusion period. fjok offers self-exclusion durations of 6 months, 1 year, 3 years, or permanently. Once your self-exclusion request is confirmed, your account will be suspended within 24 hours and you will no longer be able to access the fjok platform for the duration of the exclusion.
6.2 What Happens During Self-Exclusion
During a self-exclusion period, your fjok account will be closed to all activity. You will be unable to log in, deposit, withdraw, place bets, or participate in any game or promotion. Any outstanding balance in your account at the time of self-exclusion will be processed for withdrawal to your registered payment method. fjok will also take reasonable steps to remove you from all marketing communications for the duration of the exclusion period. Should you inadvertently receive a promotional communication during your self-exclusion, please notify our team immediately.
6.3 Returning After Self-Exclusion
A self-exclusion is a serious, binding commitment to your own wellbeing. fjok does not permit the reinstatement of a self-excluded account before the chosen exclusion period has fully expired. Upon expiry of a fixed-term self-exclusion, players wishing to return to the platform must complete a mandatory responsible gaming review with a member of our support team before account access is restored. Permanent self-exclusion cannot be reversed under any circumstances — it is an irreversible decision.
Self-exclusion is a courageous and responsible decision. fjok's support team will always honour a self-exclusion request without question, without judgment, and without any attempt to discourage you from taking this step. Your wellbeing comes first — always.
7 Protecting Vulnerable Players
fjok recognises that certain individuals may be more susceptible to the harms associated with gambling, including those experiencing financial hardship, mental health difficulties, bereavement, or significant life stress. Our responsible gaming programme includes specific measures aimed at protecting vulnerable players.
7.1 Proactive Monitoring
fjok's platform monitors player activity patterns in real time for indicators of potentially harmful gambling behaviour. These include sudden large increases in deposit frequency or amounts, extended gaming sessions, rapid cycling between deposits and withdrawals, and patterns consistent with chasing losses. When such indicators are detected, our responsible gaming team may proactively reach out to the player to check in and to provide information about the support tools available on the platform.
7.2 Third-Party Requests
If you are concerned that a family member or close friend is experiencing gambling-related harm through their use of fjok, you are welcome to contact our support team to discuss the situation. While fjok is bound by strict data protection obligations and cannot share account-specific information with third parties, we can provide guidance on how to approach the situation sensitively and what support resources may be appropriate. In cases where there is a credible risk of serious harm, fjok may take protective account action in the interest of the player's safety.
7.3 Financial Difficulty Policy
If you contact fjok to inform us that you are experiencing significant financial difficulty, we will not encourage you to continue gambling. Our team will instead provide information about reducing or pausing your account activity, signpost relevant support resources, and — where appropriate — facilitate a withdrawal of your remaining account balance to help address your immediate financial situation. fjok will never use high-pressure tactics or incentives to discourage a player in financial difficulty from restricting their account.
8 Getting Help & Support Contacts
If you believe that gambling is having a negative impact on your life, your finances, or your relationships, please do not hesitate to reach out for help. Support is available both through fjok directly and through independent organisations that specialise in gambling-related harm.
8.1 Contact fjok Support
The fjok responsible gaming team is available 24 hours a day, 7 days a week to assist you with account restrictions, self-exclusion requests, deposit limit changes, time-out activation, and any other responsible gaming concern. We aim to respond to all responsible gaming requests within 2 hours. Confidentiality is guaranteed — your request will be handled discreetly and respectfully.
fjok Responsible Gaming Support
Our dedicated support team is ready to help you manage your account, activate safety tools, or simply talk through your concerns — any time of day or night, including weekends and public holidays in Bangladesh.
[email protected]Available 24/7 · Bangladesh Standard Time (BST, UTC+6) · Strictly confidential
8.2 Independent Support Resources
In addition to the support available directly through fjok, there are a number of independent organisations that provide free, confidential guidance and counselling to individuals experiencing difficulties with gambling. If you feel more comfortable speaking with an independent organisation rather than your gaming operator, the following types of resources may be helpful:
- Licensed mental health counsellors and therapists in Dhaka, Chittagong, Sylhet, Khulna, and other major cities who specialise in addictive behaviour and gambling disorder
- Community health centres and public hospitals in Bangladesh, many of which offer mental health consultations and referrals to addiction specialists
- National mental health helplines operated by government and non-government organisations in Bangladesh, offering free telephone and online counselling services
- Religious and community leaders who can provide pastoral support and guidance for individuals and families affected by gambling-related difficulties
- Financial counselling services that can assist with debt management, budgeting, and financial recovery planning for those who have experienced significant gambling-related financial losses
If You Are in Crisis
If gambling has led to a mental health crisis, thoughts of self-harm, or severe financial emergency, please seek immediate help from a qualified healthcare professional or emergency service in your area. You are not alone, and help is available. Contact fjok support at [email protected] to request immediate account suspension while you seek the support you need.
8.3 Tips for Healthy, Enjoyable Play
For the vast majority of players, gambling at fjok is an enjoyable, controlled leisure activity. Keeping it that way is straightforward when you follow a few sensible principles:
- Set a firm budget before every gaming session and stick to it — only ever gamble with money you can comfortably afford to lose
- Treat any winnings as a bonus, not as expected income, and never gamble with money allocated for essential expenses such as rent, food, or utilities
- Set a time limit for each session and honour it — use fjok's session time limit feature to enforce this automatically if needed
- Take regular breaks away from the screen, especially during extended gaming sessions
- Never gamble while under the influence of alcohol or any substance that impairs your judgment or decision-making
- Keep gambling in perspective as one of many leisure activities in your life — maintain your other hobbies, relationships, and interests
- If you have had a losing session, walk away and resist the urge to chase losses with additional deposits
- Review your deposit and spending history regularly through your fjok account to maintain clear visibility of what you are spending
Player Protection Tools
Your Safety Controls at fjok
fjok provides a comprehensive set of responsible gaming tools that put you in control of your play. Every tool listed below is available free of charge and can be activated by contacting our support team at any time.
Deposit Limits
Set a firm daily, weekly, or monthly cap on the total amount you can deposit into your fjok account. Limits take effect immediately and apply to all payment methods including bKash, Nagad, Rocket, and Upay. Reductions are instant; increases carry a mandatory 7-day review period.
Time-Out Feature
Pause your fjok account for 24 hours, 48 hours, 7 days, or 30 days with a single support request. During a time-out, your account is fully locked — no logins, no deposits, no bets. A simple but powerful tool when you need a short, structured break from gambling.
Self-Exclusion
Permanently or temporarily close your fjok account for 6 months, 1 year, 3 years, or indefinitely. Self-exclusion is irreversible for the chosen period and is the strongest protection tool available. Activate it by contacting [email protected] — no questions asked, no pressure applied.
Session Time Limits
Configure a maximum session duration for your gaming activity. When your session reaches the limit, the platform automatically logs you out. Eliminates the risk of losing track of time during extended play sessions and helps you maintain a healthy balance between gaming and daily life.
Reality Check Alerts
Receive optional pop-up notifications during active gaming sessions showing your total time played and net session result. Reality checks prompt you to pause, reflect, and make a conscious decision about whether to continue — a small nudge that can make a meaningful difference to your overall gaming behaviour.
24/7 Support Team
Our responsible gaming support specialists are available around the clock, every day of the year including Eid, Pohela Boishakh, and all public holidays. Whether you need to activate a tool, talk through a concern, or request an urgent account suspension, help is always just one email away at [email protected].
Play Smart. Play Safe. Play fjok.
Responsible gaming is the foundation of a great experience. Explore our games, read our FAQ, or log in to your account — knowing that fjok's full range of player protection tools is always there to support you.